Note: The job is a remote job and is open to candidates in USA. Otis is an international elevator and escalator manufacturing, installation, and service company. Otis is seeking a Lead Product Designer to shape user experiences for customer-facing digital products and enterprise software platforms, driving design from discovery through delivery. The role partners with Product Management and Engineering, conducts research, develops user-centered solutions, and contributes to AI-enabled experiences and measurable product outcomes.
Responsibilities
- Lead end-to-end product design activities from discovery through delivery
- Partner closely with Product Managers and Engineering teams to understand customer needs, business objectives, and technical constraints
- Conduct user research, stakeholder interviews, workflow analysis, and usability evaluations
- Translate complex business requirements into intuitive user experiences
- Create user flows, information architecture, wireframes, prototypes, and high-fidelity designs
- Facilitate design reviews, workshops, and cross-functional working sessions
- Contribute to and evolve design systems, interaction patterns, and UX standards
- Define success criteria for design initiatives in partnership with Product Management
- Use qualitative and quantitative data to evaluate product performance and identify improvement opportunities
- Monitor adoption, usability, engagement, and customer feedback metrics to inform design decisions
- Collaborate with Product and Engineering teams to continuously improve product usability and customer outcomes
- Collaborate effectively within distributed and global teams
- Contribute to the design of AI-enabled user experiences, workflows, copilots, and productivity tools
- Evaluate opportunities where AI can improve user efficiency, reduce friction, and create customer value
- Understand emerging AI design patterns, opportunities, and limitations
- Stay informed about advancements in AI and their impact on enterprise software experiences
Skills
- Bachelor's degree in Design, Human-Computer Interaction (HCI), Product Design, Psychology, Computer Science, Information Systems, or a related field, or equivalent professional experience
- 6+ years of professional experience in Product Design, UX Design, Interaction Design, or related disciplines
- Demonstrated success designing enterprise software, SaaS platforms, or complex B2B products
- Proven experience working in complex environments involving dense data, multi-user workflows, administrative tools, or operational systems
- Strong product thinking and problem-solving capabilities
- Ability to independently drive discovery and translate research insights into product and experience decisions, rather than simply validating existing assumptions
- Experience partnering directly with Product Management and Engineering teams throughout the product lifecycle
- Ability to challenge assumptions, facilitate productive discussions, and influence product decisions through research, data, and strong communication
- Experience defining, measuring, and communicating UX metrics tied to customer and business outcomes
- Experience using product analytics, customer feedback, and usage data to inform design decisions
- Strong communication and presentation skills with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholders
- Fluency in Figma, including prototyping, component libraries, and design system contribution
- Solid understanding of accessibility principles and experience designing inclusive experiences
- Ability to work independently with minimal day-to-day direction in a cross-functional environment
- Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship
- Experience with AI-enabled products, conversational interfaces, automation workflows, or machine learning-powered experiences
- Experience designing enterprise AI experiences, decision-support tools, or productivity-enhancing workflows
- Experience supporting global products and distributed teams
- Experience contributing to or maintaining design systems at scale
- Portfolio demonstrating end-to-end product design work, including discovery, problem framing, interaction design, and measurable outcomes
Benefits
- Remote work arrangement
- 401(k) plan with a generous company match and an automatic retirement contribution from day one of employment
- Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents
- Three weeks of paid vacation
- Paid company holidays
- Paid sick leave
- Employee assistance programs
- Wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, including legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Service anniversary recognition
- Spot performance bonus opportunities
- Training and resources that build leadership and capabilities
- Employee Scholar Program sponsorship for degrees or certification programs
Company Overview