Note: The job is a remote job and is open to candidates in USA. H&R Block is investing in an AI-first future and expanding its Product Design organization to build the next generation of digital experiences. The Lead Product Designer will own core product experiences for an early-stage digital product, designing end-to-end user journeys, conducting research, creating prototypes, and collaborating with product and engineering teams through delivery.
Responsibilities
- Design end-to-end user experiences and product workflows
- Create wireframes, prototypes, and interaction designs to bring concepts to life
- Partner closely with Product Managers, Engineers, Researchers, and Design Engineers
- Participate in user research and usability testing activities
- Validate design solutions through testing, feedback, and iteration
- Translate customer and business needs into intuitive product experiences
- Use AI tools as part of the design and prototyping process
- Contribute to product strategy and experience direction for a new digital product
- Support implementation and delivery by collaborating closely with engineering teams
- Continuously improve experiences based on user insights and product learnings
Skills
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- 8 years minimum related work experience
- Strong portfolio showing end-to-end product design work: flows, interaction design, and visual craft
- Experience designing and testing prototypes with real users, and translating findings into design decisions
- Ability to work in iterative development cycles with engineering and product management
- Clear written and verbal communication, including presenting work to stakeholders and leadership
- Comfort with ambiguity: able to take a loosely defined problem and drive toward a validated design direction
- Experience designing AI-powered or conversational product experiences
- Experience with AI-assisted design and prototyping tools
- Background in fintech, financial services, or other regulated industries
- Experience contributing to or working within an enterprise design system
- Familiarity with moderated and unmoderated research methods
- Experience supporting new product initiatives from concept through launch
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Remote work
Company Overview