Note: The job is a remote job and is open to candidates in USA. HighLevel is an AI-powered business operating system that provides agencies, entrepreneurs and SMBs with infrastructure to build, automate and scale. The Lead Product Designer will shape product direction and execute high-quality design across strategically important product pillars, partnering with product and engineering leaders while mentoring designers and advancing design standards, systems and team culture.
Responsibilities
- Lead design strategy and execution for one or more product pillars from discovery through delivery
- Translate customer needs, business goals, product strategy and technical constraints into clear experience direction and design roadmaps
- Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes
- Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and strong design rationale
- Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment
- Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt
- Define and socialize metrics for design quality and impact, such as usability signals, accessibility compliance, task success, adoption, retention or customer satisfaction
- Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity
Skills
- An exceptionally strong portfolio that demonstrates systematic thinking, customer empathy, exceptional craft, measurable product impact and leadership beyond individual execution
- Proven experience leading data-informed product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing
- Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
- Experience designing for AI-driven or intelligent interfaces, including collaboration with machine learning, data, automation or platform teams
- Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
- Experience influencing design direction for high-impact product areas, systems, platforms or pillars, not only individual features or flows
- Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers
- Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops and persuade through rationale, evidence and craft
- Passion for improving team operations, design standards, processes, tools, documentation and better ways for teams to work
- 7+ years of relevant product design experience, with 2+ years in a leadership, mentorship or design direction capacity; experience in SaaS, B2B, platform, workflow-heavy or other complex digital product environments is highly valuable
Benefits
- Autonomy to shape design direction across one or more strategically important product pillars.
- Meaningful influence with product, engineering and senior leadership on product quality, customer outcomes and roadmap direction.
- The opportunity to raise the design bar across multiple teams through critique, standards, mentorship and systems thinking.
- Partnership with ambitious product, engineering, data and design peers who value clarity, speed, craft and customer outcomes.
- A craft-forward design culture where lead designers help strengthen design practice, improve team rituals and grow other designers.
- A 100% remote environment where distributed collaboration is normal.
Company Overview