Note: The job is a remote job and is open to candidates in USA. Kop-Coat Protection Products is seeking a Key Account Segment Manager for its U.S. Wood Preservation business. The role owns strategic customer accounts and market segments, driving revenue, margin, retention, pricing, and profitable growth while building customer relationships. Responsibilities include account planning, forecasting, negotiations, market analysis, cross-functional coordination, and resolving customer concerns.
Responsibilities
- Develop and execute strategic account plans focused on growth, retention, profitability, and customer relationships
- Build relationships across customer organizations, including purchasing, operations, technical, quality, finance, and leadership
- Achieve revenue, volume, margin, pricing, and growth objectives for assigned accounts
- Identify opportunities to expand market share, introduce products and services, and strengthen customer relationships
- Develop forecasts and monitor customer demand, competitive activity, pricing, and commercial risks
- Lead pricing recommendations, contract discussions, negotiations, and other commercial initiatives
- Develop market and segment insights, including customer needs, competitive dynamics, regulations, and industry trends
- Coordinate with Technical Service, Supply Chain, Regulatory, Customer Service, Technology, and other internal teams to deliver on customer commitments
- Lead resolution of customer concerns and proactively address business, quality, supply, credit, and relationship risks
- Prepare customer presentations, proposals, business reviews, and internal recommendations
Skills
- * 5+ years of B2B sales, key account management, business development, or commercial experience
- * Demonstrated experience with pricing, negotiations, forecasting, account planning, and cross-functional execution
- * Strong strategic account management, financial analysis, and commercial judgment skills
- * Strong customer communication and relationship-building abilities
- * High accountability, responsiveness, organization, and follow-through
- * Ability to balance customer needs with company objectives
- * Experience with CRM systems, preferably Salesforce
- * Bachelor's degree in Business, Marketing, Wood Science, Chemistry, Engineering, or a related field preferred; equivalent industry experience may be considered
- * Experience with strategic or multi-site customers in wood preservation, forest products, industrial chemicals, building products, or related markets preferred
Benefits
- Remote work arrangement
Company Overview