Note: The job is a remote job and is open to candidates in USA. Humana is a U.S. healthcare company providing insurance and healthcare services. The Lead Platform Engineer will own the reliability, scalability, quality, observability, and operational excellence of the Next Best Action platform, while designing foundational services, writing production code, and leading engineers and contractors.
Responsibilities
- Pod delivery - Own delivery for the platform scale and reliability pod, including planning, execution, quality, and operational readiness across the NBA platform
- Platform reliability - Own uptime, performance, resilience, and operational excellence across platform services; proactively identify bottlenecks, failure points, and scaling constraints before they become production incidents
- Quality engineering - Build and maintain automated testing frameworks spanning unit, integration, end-to-end, regression, and performance testing; establish quality standards that all delivery pods must meet before release
- Hands-on development - Contribute production code alongside the team, building reliability tooling, test automation, observability capabilities, and platform infrastructure improvements
- Observability and monitoring - Own the platform's logging, metrics, distributed tracing, alerting, and monitoring strategy; ensure engineering teams have deep visibility into system behavior across environments
- Error and failure management - Define and enforce patterns for exception handling, fault tolerance, recovery, and operational diagnostics across distributed services
- Scalability engineering - Evaluate platform behavior under load and lead initiatives that improve performance, throughput, reliability, and cost efficiency as membership volume and engagement activity grow
- Production readiness - Define and enforce release readiness criteria, operational quality gates, and handoff standards that services must satisfy before entering production ownership
- Team leadership - Manage and mentor engineers and contractors; conduct code reviews, uphold engineering standards, and foster a culture of quality and operational excellence
- Cross-team coordination - Partner closely with decisioning, orchestration, activation, platform, and data teams to identify reliability risks early and ensure production concerns are addressed throughout delivery
Skills
- Bachelor's degree in computer science or related field
- 8+ years of full stack software engineering experience, with at least 1-2 years leading platform reliability, quality engineering, site reliability, or production operations initiatives
- Strong experience building production software across modern backend technology stacks, including Java, Python, Node.js, or TypeScript
- Hands-on experience designing and implementing automated testing frameworks, including integration testing, end-to-end testing, load testing, and quality automation
- Strong understanding of modern observability practices, including structured logging, metrics collection, distributed tracing, monitoring, and alerting
- Experience designing reliability patterns for distributed systems, including fault tolerance, retries, resilience, and failure recovery mechanisms
- Demonstrated ability to lead a small engineering pod and manage contractor resources while remaining an active individual contributor
- Experience operating cloud-native applications on Kubernetes and container-based platforms
- Clear communicator who can articulate operational risks, quality concerns, and engineering tradeoffs to technical leaders and senior executives
- Experience using modern AI-assisted development tools such as Claude, GitHub Copilot, or similar technologies to improve engineering productivity and quality
- Qualified candidates are required to currently live in, or be willing to move to, a commutable distance for a hybrid (~3 days in-office) work arrangement
- Occasional travel to Humana's offices for training or meetings may be required
- Typical business hours are Monday-Friday, 8 hours/day, 5 days/week some flexibility might be possible, depending on business needs
- Very minimal travel might be required for training, meetings, and/or conferences
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- Experience with Kubernetes platform operations, application scaling strategies, and reliability engineering in large-scale distributed environments
- Experience with Kafka and event-driven architectures, including diagnosing and mitigating failures across asynchronous systems
- Familiarity with Site Reliability Engineering (SRE) principles, service-level objectives (SLOs), service-level indicators (SLIs), and incident management practices
- Experience implementing performance testing, chaos engineering, fault injection testing, or resiliency validation programs
- Experience with Azure DevOps pipelines, CI/CD automation, and engineering quality gates
- Familiarity with the broader NBA platform ecosystem, including workflow orchestration, decisioning services, and activation platforms
- Background in healthcare, insurance, or another regulated industry with compliance, auditability, and operational governance requirements
- **Work Style:** Remote/Hybrid - Preferably Boston, MA
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Hybrid (~3 days in-office) work arrangement
Company Overview
Company H1B Sponsorship