Note: The job is a remote job and is open to candidates in USA. Andersen Corporation is a manufacturer of window and door products serving residential, home improvement, and light commercial customers. The Lead Management Inside Sales Agent handles inbound and outbound homeowner calls, converts inquiries into leads, determines project solutions, and schedules appointments while delivering excellent customer service.
Responsibilities
- Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation
- Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products and services
- Following communication “scripts” when handling different topics
- Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner
- Scheduling RbA appointments for replacement and remodeling lead inquiries
- Learning how to listen for common objects and utilize sales training to overcome them
- Meeting personal/team qualitative and quantitative performance targets
- Entering data into CRM system and using Mitel phone system
- Other duties as assigned by supervisor
Skills
- • Previous experience in a call center/customer service/sales role
- • Strong phone and verbal communication skills along with active listening
- • Integrity, teamwork, and problem-solving skills are essential for this role
- • Ability to multi-task and manage time effectively
- • Customer focused and adaptability to different personality types
- • Strong computer/data entry skills; detail-oriented
- • Ability to work successfully in a remote work environment while adhering to job and customer expectations
- • High-speed internet, willingness to work varied shifts that change monthly
Benefits
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
- In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Company Overview