Note: The job is a remote job and is open to candidates in USA. MatchPoint Solutions is a fast-growing global IT-Engineering services company providing technology solutions to clients across the US and internationally. They are seeking a Lead Field Technician to act as the onsite lead for partner resources, manage field technicians, and ensure quality control during installation activities.
Responsibilities
- Perform as the onsite lead & liaison for partner resources and subcontractors
- Analyze, interpret, and ensure all supporting documentation needed to stage devices according to predefined specifications
- Develop documentation to be utilized by field technicians for site surveys and/or onsite installation activities
- Interview, schedule, manage and coordinate field technicians for multiple ongoing projects to include on site work and deliverable (as-built) processing
- Coordinate with the Project Management team in the execution of onsite activities
- Train field technicians on expectations, quality control and site work
- Perform Dead on Arrival / Green Light testing
- Post installation Quality Assurance
- Integrate various infrastructure components based on the provided slotting matrix/cabling diagrams OS Upgrades
- Console Management access to enable remote engineering
- Cabling installation included but not limited to: pulling cable, securing cable, splicing cable, running conduit, etc
- Physical device placement including unboxing, racking, mounting network equipment
Skills
- 6+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
- 3+ years of experience working in retail, consumer, and/or industrial environments
- 3+ years of experience as an onsite team lead
- 3+ years of experience installing network equipment, such as access points, routers, switches, WLAN controllers, modems, etc. in a layer 1 capacity (no configuration required)
- Significant travel is required (Up to 75% travel regionally)
- Only US citizen or Green Card to apply for this role
- Leading experience with a focus on retail experience instead of Data Centers
- Overnight shift availability
Company Overview