Note: The job is a remote job and is open to candidates in USA. Armada delivers modular, edge, and distributed AI infrastructure for customers around the world. The Lead Level 2 Data Center NOC Engineer provides technical leadership and operational ownership across data center environments, leading incident response, mentoring NOC staff, troubleshooting critical infrastructure, and driving reliability improvements.
Responsibilities
- Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians
- Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering
- Lead shift handovers, prioritization, and operational decision-making
- Mentor and coach junior NOC staff and support onboarding
- Represent the NOC during cross-functional incident bridges
- Serve as Incident Commander for medium to high-severity incidents
- Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution
- Drive root cause analysis (RCA) and corrective actions for recurring issues
- Ensure high-quality, executive-ready incident communications
- Continuously improve MTTR and operational reliability
- Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms
- Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems
- Troubleshoot MEP-related issues and coordinate maintenance and remote hands
- Support modular, containerized, and micro data center deployments
- Enforce physical and logical security policies
- Monitor and troubleshoot switches, routers, firewalls, and edge connectivity
- Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals)
- Validate fiber/copper connectivity, optics, link status, and redundancy paths
- Troubleshoot VPNs and secure remote access solutions
- Escalate architecture or design issues to Network Engineering (L3)
- Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds)
- Own and maintain operational runbooks, SOPs, and escalation procedures
- Improve alerting quality, dashboards, and noise reduction
- Support automation, reporting, audits, and compliance requests
- Partner with Engineering and Product teams
- Participate in change planning, execution, and post-change validation
- Identify operational gaps and drive continuous improvement initiatives
Skills
- 7+ years experience in NOC, data center, or infrastructure operations
- Demonstrated experience leading incidents or technical shifts
- Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT)
- Advanced L2/L3 networking troubleshooting experience
- Solid understanding of power, cooling, and monitoring systems
- Ability to interpret electrical one-lines and network diagrams
- Comfortable with shift work and on-call rotations
- Certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent
- Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink)
- Familiarity with Linux/Windows server environments
- Basic scripting (Python, Bash, PowerShell)
Benefits
- Equity
- Medical, dental, and vision (subsidized cost)
- Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
- Retirement plan options, including 401(k) and Roth 401(k)
- Unlimited paid time off (PTO)
- 14 paid company holidays per year
Company Overview