Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group's Optum Insight Engineering team develops technology-enabled healthcare solutions that improve health outcomes. The Lead AI Ops Cloud Engineer will design, build, and scale reliable, secure, and responsible AI Ops, Agentic AI, and RAG solutions while providing hands-on technical leadership and guiding globally distributed teams.
Responsibilities
- Lead end-to-end design and implementation of AI Ops solutions from concept through production with an emphasis on responsible AI practices
- Contribute to the improvement of our SRE practices; Lead incident response; Ensure high availability, scalability, and performance of cloud environments
- Automate Infrastructure & Operations: Develop Infrastructure as Code using Terraform & GitHub Actions while adhering to best practices
- Define and own solution architecture for RAG pipelines, agentic workflows, tool calling, orchestration, and conversational context management
- Design, develop, and deploy AI-powered solutions to address complex business challenges across enterprise scale using RAG based solutions
- Work closely with development and SRE teams to improve system design, advocate for reliability, and mentor fellow engineers
- Design, code, test, and operate software using Python & Node.js
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous operational efficiency
Skills
- 8+ years of overall software engineering and Site Reliability Engineering (SRE) experience in a public cloud environment (GCP, AWS, Azure)
- 3+ years of experience of demonstrated hands-on experience with Python and Terraform based development
- 2+ years delivering AI/ML or Generative AI solutions in production
- 2+ years of experience managing Kubernetes environments (EKS, AKS, GKE, or self-hosted)
- Available to work rotating 24x7 primary and secondary on-call shifts
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field (or 8+ years of equivalent software engineering experience in lieu of degree)
- CI/CD (GitHub Actions preferred) & Infrastructure as Code experience with Terraform
- Experience leading globally distributed technical teams
- Hands-on experience with cloud infrastructure automation, observability tools, and SRE best practices for AI workloads
- Experience with vector search and enterprise search solutions
- Proven experience building Retrieval Augmented Generation (RAG) pipelines, Agentic AI, or multi-step AI workflows
- Proven experience building evaluation and monitoring frameworks for AI quality
- Proven effective communication skills with ability to explain complex technical concepts to diverse stakeholders
Benefits
- Flexibility to work remotely from anywhere within the U.S.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
Company Overview