Note: The job is a remote job and is open to candidates in USA. Cohere Health is a company focused on delivering AI-powered solutions for healthcare access. They are seeking a Lead Client Analyst to work with clients in designing and executing decision automation programs that enhance platform value and improve patient care.
Responsibilities
- Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
- Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
- Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
- Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
- Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
- Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
- Identify opportunities to scale and improve consultation workflows
Skills
- 8+ years experience working in a client facing role; Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
- Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations
- Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
- Advanced Proficiency in Excel and PowerPoint; Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; Proficiency with using SQL to extract insights from complex healthcare data sets
- Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
- Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
- Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
- Bachelor's degree
Benefits
- Fully remote opportunity with about 5% travel
- Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match; flexible spending and health savings account
- Flex time off + company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance
Company Overview