Note: The job is a remote job and is open to candidates in USA. GXO Logistics, Inc. is dedicated to investing in technology to provide exceptional solutions for customers. As a Lead Systems Analyst, you will collaborate with stakeholders to analyze business problems and ensure that technical needs are met, while also guiding and consulting with other analysts.
Responsibilities
- Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts
- Facilitate meetings and workshops that determine process requirements and system changes
- Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives
- Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing
- Guide and consult with other analysts
- Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions
- Provide leadership, training, coaching and guidance to key users
Skills
- Bachelor's degree in computer science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience
- 4 years experience and expertise in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution
- Experience using SQL for data analysis, extraction, troubleshooting and reporting
- Thorough understanding of current information systems technologies databases, web-based systems, and system design
- 2+ years of experience supporting Blue Yonder WMS
- Certification in any of the following: Salesforce.com, business analysis, systems analysis or business requirements gathering
- Experience performing well under pressure in an ambiguous and rapidly changing environment
- Excellent verbal and written communication skills, including communicating technical concepts and plans at all levels
- An aptitude for using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
Benefits
- Full health insurance (medical, dental and vision)
- 401(k)
- Life insurance
- Disability
- Opportunity to participate in a company incentive plan
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