Note: The job is a remote job and is open to candidates in USA. Pipe17 is an AI-native Enterprise Order Operations Platform for brands and third-party logistics providers. The ERP Solution Consultant will support pre-sales, customer onboarding, implementation, and post-sales activities for US-based customers, serving as the primary technical contact and owning customer requirements, troubleshooting, configuration, and adoption.
Responsibilities
- “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
- Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
- Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
- Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
- Translate business requirements into product use cases or technical requirements
- Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
- Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
- Coach and educate customers to improve adoption of Pipe17
- Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
- Create and improve documentation to help customers and partners help themselves
- Document onboarding steps for future reference and to transition to other teams as needed
Skills
- You're empathetic
- You can prioritize and have the ability to say no to customers
- You're a self- starter, manager, owner (can drive things to results)
- You have great communication skills (written and verbal)
- You like variety and enjoy multifaceted roles
- As a part of a distributed team, you excel with minimal supervision
- You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc
- Minimum of 4 years experience in the software/tech industry
- Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP
- Understand integrations (using REST APIs) with cloud systems
- Experience with configuring SAAS products
- Mid-market focus on customers
- Analytical, problem-solving, and troubleshooting skills
- Solid project management and customer management skills
- Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc
- Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)
- Ecommerce experience highly desired
Company Overview