Note: The job is a remote job and is open to candidates in USA. Flex is hiring its first KYC Analysts to review business account applications and flagged accounts, make onboarding decisions, and support ongoing customer due diligence. The role will also help improve review procedures and shape Flex’s KYC function as it grows.
Responsibilities
- Own onboarding and review decisions from application through approval, and help set the standard for what a strong KYC file looks like here
- Improve our procedures as you go: flag what's clunky and help document and simplify it
- Work the manual-review queue with an eye on both quality and speed, so good customers get onboarded fast and risk gets the scrutiny it deserves
- Spot patterns across the cases you see, bring them to Risk, Operations, and leadership, and help turn them into better detection and faster reviews
- Review new applications that our risk rating sends to manual review, and validate answers against documents and public sources
- Gather documentation for every flag, so each high-risk answer is backed by a valid explanation before we onboard the customer
- Run KYC and KYB reviews: verify identity documents, and identify beneficial owners and control persons through registry and public records
- Work flagged accounts after opening, plus periodic refresh and event-driven reviews, and decide whether to clear, request more information, or escalate
- Identify customers who warrant enhanced due diligence (EDD) and escalate them to supervisory review
- Research customers using public sources, including adverse media, sanctions lists, and politically exposed person (PEP) databases
- Resolve screening hits by separating true matches from false positives, and document your reasoning
- Write case notes so clear and well supported that a reviewer or bank partner can follow your decision without a call
- Keep accurate, complete records in our case management system
- Partner with Support, Risk, and Operations to close open documentation requests and keep onboarding moving
- Support quality assurance and file reviews, including for our bank partner program
- Find process gaps and patterns that slow reviews or limit detection coverage, and turn them into simpler procedures
- Stay current on evolving AML typologies and regulatory guidance, and bring what you learn back to the team
Skills
- 1–3+ years in KYC, customer due diligence, onboarding, or a related financial crimes role at a financial institution, fintech, or payments company, with exposure to business (KYB) onboarding or BaaS program compliance
- Working knowledge of KYC/CDD requirements and BSA/AML obligations
- Experience researching entities and individuals from public sources, and screening for adverse media, sanctions, and PEP exposure, using KYC or screening tools (for example, Sardine, Alloy, Unit21, or similar)
- Strong written communication: you can explain a risk decision in plain language and summarize complex findings concisely
- High attention to detail and real comfort with ambiguous or incomplete information
- The ability to manage a queue, juggle multiple priorities, and prioritize well
- A growth mindset and a self-driven approach: you don't wait to be handed the next problem, and when you see a clunky step you fix it and write down the better way
- CAMS or another AML certification, completed or in progress
Benefits
- Fully remote roles are available.
- Meaningful equity if you help build something big.
- True ownership: small teams, high trust, real accountability.
- Founder-level exposure: direct access to leadership, customers, and investors.
- Work on payments, credit, and banking at serious scale.
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