Note: The job is a remote job and is open to candidates in USA. The Apartment Gallery is a property management company seeking an Operations & Marketing Coordinator. This role supports leasing operations, property management systems, and marketing accuracy, ensuring a positive experience from inquiry to move-in by maintaining data integrity and operational consistency.
Responsibilities
- Maintain, audit, and evaluate data within property management and CRM systems, including prospects, applicants, residents, units, leases, and move-ins, to ensure accuracy and operational consistency. Work to identify data discrepancies, workflow gaps, missed follow-up opportunities, compliance concerns, and areas requiring corrective action
- Support leasing teams by evaluating and maintaining accurate availability, pricing, approved communication templates, leasing scripts, and follow-up processes to ensure alignment with company standards and leasing objectives
- Monitor and assess the prospect-to-move-in lifecycle from initial inquiry through lease execution and move-in completion, identifying process inefficiencies, delays, or inconsistencies that may impact conversion, compliance, or resident experience
- Provide system and software support to site teams by troubleshooting user issues, identifying trends, determining appropriate resolutions, and escalating complex or recurring concerns when additional support is required
- Contribute to system and process improvements by assessing software updates, workflow changes, training needs, and company-wide initiatives, while helping translate operational needs into practical implementation steps
- Maintain, review, and evaluate property listings and marketing content across websites, listing platforms, internet listing services, and marketing materials to ensure accuracy, consistency, and alignment with property positioning
- Review online listings and advertising for accuracy and effectiveness, including pricing, availability, amenities, photos, floor plans, and property descriptions, and identify updates needed to support leasing performance and brand integrity
- Monitor property-level marketing and branding consistency by reviewing content against approved messaging, presentation standards, and operational goals, while identifying opportunities for improvement or standardization
- Prepare and maintain leasing and marketing reports, including summaries of activity, conversions, availability, move-ins, and performance trends
- Support the Director of Property Management with reporting, data review, audits support, operational follow-up, special projects, and ongoing development of the role
- Complete additional duties and projects as assigned
Skills
- High school diploma or equivalent required; associate's degree or coursework in business, real estate, marketing, or a related field is a plus
- 1–3 years of experience in administrative support, leasing, property management, customer service, marketing support, or a related role
- Ability to work independently with minimal supervision while contributing effectively as part of a team
- Strong organizational and time-management skills with the ability to manage multiple priorities and work effectively under pressure
- High attention to detail with sound judgment and the ability to handle confidential information professionally
- Strong customer service skills and professional communication with internal and external stakeholders
- Comfortable working in software systems, including Microsoft Office (Excel, Word, Outlook), with the ability and willingness to learn new tools and workflows
- Demonstrates professionalism, integrity, respect, and a positive, team-oriented approach
- Valid driver's license and reliable access to a vehicle
- Exposure to property management, leasing, real estate, housing, or multi-site operations
- Familiarity with property management software, CRM systems, or leasing platforms (training provided)
- Experience reviewing data or reports for accuracy, consistency, or basic trend identification
- Interest in operations, systems, process improvement, or marketing analytics
- Experience supporting marketing updates, online listings, or customer-facing materials
- Comfort working with reports, spreadsheets, or basic data tracking
- Interest in growing into expanded responsibilities within leasing operations or property management and marketing support
Benefits
- After 60 days Medical
- After 60 days Dental
- After 60 days Vision
- After 60 days Company Paid Life and AD&D
- After 60 days Voluntary Life and AD&D
- After 60 days Voluntary STD
- After 60 days Company Paid LTD for some positions
- After 60 days Employee Assistance Program (EAP)
- After 90 days PTO
- After 90 days Holiday Pay (8 paid holidays per year + 1 Floating Holiday)
- After 1 year 401k with match
- After 1 year Birthday off with pay
Company Overview