Note: The job is a remote job and is open to candidates in USA. Clipboard is an app-based healthcare staffing marketplace that connects healthcare professionals with workplaces needing workers. The Knowledge Management Specialist will design, maintain, and improve internal healthcare operations knowledge systems by converting complex workflows into accurate SOPs, auditing documentation, and improving how teams access operational knowledge.
Responsibilities
- Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation
- Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility
- Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements
- Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes
- Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements
Skills
- 3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries
- Proven ability to turn complex, technical processes into clear, actionable documentation
- Strong systems-thinking mindset and an analytical approach to process design
- Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace
- Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously
- Stable wired internet connection (15+ Mbps)
- Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred)
- Noise-canceling headset, quiet workspace, and power backup
Benefits
- Remote-first work environment
Company Overview
Company H1B Sponsorship