Note: The job is a remote job and is open to candidates in USA. Acro Service Corporation is a global professional services and contract staffing company providing IT, engineering, and professional services personnel to major corporations. The Key Accounts Systems & Process Analyst supports business process design, requirements gathering, systems improvements, testing, issue resolution, change management, and operational reporting.
Responsibilities
- Support the design, documentation, implementation, and continuous improvement of Key Accounts business processes and workflows
- Partner with Key Account teams and cross-functional stakeholders to identify business needs, process gaps, and opportunities for operational and system improvements
- Gather, document, and help translate business requirements into process changes, system enhancements, and deployment needs
- Support the planning, testing, validation, and rollout of application changes and process improvements, including user acceptance testing and deployment readiness activities
- Monitor, document, analyze, and communicate system, process, and user issues, and support follow-up through resolution
- Contribute to change management, end-user readiness, training, and adoption efforts for new processes, tools, and system capabilities
- Manage and support process improvement plans, action tracking, status reporting, and ongoing coordination of improvement initiatives
- Provide regular reporting and business support to help ensure process and system solutions align with Key Accounts operational needs
Skills
- Relevant experience in business analysis, process improvement, systems support, or operational excellence
- Familiarity with process improvement methodologies, workflow tools, or change management practices
- Experience creating process documentation, workflows, or user-facing support materials
- Experience supporting testing, issue tracking, and business requirements gathering
- Strong analytical, organizational, and communication skills
- Ability to manage multiple assignments and work effectively across cross-functional teams
- HVAC industry knowledge preferred but not required
- Associate's or Bachelor's degree preferred but not required
Benefits
- Remote work arrangement
- Sponsorship opportunities
Company Overview
Company H1B Sponsorship