Note: The job is a remote job and is open to candidates in USA. The Inland Group of Companies is a key player in North America's aviation sector, specializing in winter operations. They are seeking a Key Account Manager to build and maintain strategic relationships with airline and airport customers, focusing on customer retention and account growth.
Responsibilities
- Serve as the trusted advisor and primary point of contact for assigned airline and airport customers
- Develop long-term relationships with key stakeholders, executives, and operational leaders
- Lead annual contract renewals with a target retention rate of 95%+
- Identify opportunities to expand services and grow revenue within existing accounts
- Create strategic account plans focused on customer success and long-term growth
- Facilitate executive business reviews and seasonal planning meetings
- Collaborate with operations and technical teams to ensure exceptional service delivery
- Monitor customer performance metrics and proactively address opportunities for improvement
- Lead customer communications during operational challenges while ensuring timely resolution
- Support proposal development, contract negotiations, and RFP responses
- Maintain accurate account forecasts, customer plans, and CRM records
Skills
- 5+ years of experience in Key Account Management, Strategic Account Management, Customer Success, Enterprise Account Management, or Client Relationship Management
- A proven history of retaining and growing strategic customer accounts
- Experience managing complex commercial relationships with multiple stakeholders
- Strong consultative relationship management and executive communication skills
- Experience leading contract renewals, account planning, and business reviews
- The ability to identify customer needs and uncover opportunities for additional services
- Strong commercial acumen with the ability to balance customer satisfaction and business objectives
- Experience working with CRM platforms such as Salesforce
- Excellent presentation, negotiation, and problem-solving skills
- Experience within aviation is welcomed—but not required
- A bachelor's degree or diploma in Business, Marketing, or a related field is considered an asset
Benefits
- Competitive wages
- Insurance - health, dental and life, AD&D and LTD
- 401(k) retirement plan with company match / Pension plan with employer match
- Employee Assistance Program
- Employee discounts
- Advancement opportunities
- On the job training
- Employee Recognition Program
- DailyPay
- Flexible schedule
- $300 referral bonuses - unlimited
Company Overview