Note: The job is a remote job and is open to candidates in USA. New Way Trucks is a heavy manufacturing company serving the refuse, recycling, and equipment industries. The Key Account Manager will lead strategic relationships with major waste and recycling organizations, develop account growth strategies, manage the full sales cycle, and coordinate internal and dealer teams to deliver customer value and sustainable revenue growth.
Responsibilities
- Develop and implement multi-year strategic account plans for national and regional waste management organizations
- Serve as the trusted advisor and primary commercial contact for executive leaders, fleet managers, operations teams, maintenance leaders, and procurement professionals
- Identify opportunities to expand equipment, parts, service, technology, and aftermarket business across assigned accounts
- Drive customer retention, market share growth, and long-term profitability
- Establish and maintain strong relationships at all levels of customer organizations
- Conduct executive business reviews, presenting fleet performance metrics, operational insights, and continuous improvement opportunities
- Understand each customer's strategic objectives and align solutions that improve productivity, safety, uptime, and total cost of ownership
- Represent the voice of the customer internally to influence product development and service enhancements
- Manage the complete sales cycle from opportunity identification through proposal development, negotiation, delivery, and post-sale support
- Coordinate national account strategies with dealer partners while supporting local sales and customer initiatives
- Partner with internal teams to ensure successful implementation of customer solutions
- Support new product launches and drive adoption of emerging technologies within strategic accounts
- Monitor industry trends, customer priorities, competitive activity, and emerging technologies
- Identify market opportunities and recommend strategies that strengthen business growth and customer engagement
- Represent the company at industry events, trade shows, customer meetings, and professional associations
- Maintain accurate forecasts, opportunity pipelines, and account activities within CRM systems
- Collaborate with engineering, manufacturing, finance, and customer support teams to proactively resolve issues and deliver exceptional customer experiences
Skills
- 7+ years of successful sales, business development, or account management experience
- Demonstrated success managing large, complex customer relationships and strategic accounts
- Strong understanding of fleet operations, capital equipment purchasing, maintenance programs, and customer lifecycle management
- Excellent negotiation, communication, and presentation skills
- Ability to influence cross-functional teams and drive results without direct authority
- Strong business acumen, analytical thinking, and strategic planning capabilities
- Proficiency with CRM platforms and Microsoft Office applications
- Willingness to travel approximately 50-70% throughout North America
- Waste and recycling operations
- Vocational trucks and equipment
- Heavy equipment, transportation, or fleet management industries
- Refuse collection vehicles, truck chassis, compactors, telematics, fleet technology, or aftermarket services
- Travel up to 70% of the time
- Bachelor's degree in business, Marketing, Engineering, or a related field preferred
Benefits
- Comprehensive benefits
- Opportunity for professional growth
Company Overview