Note: The job is a remote job and is open to candidates in USA. The company is a growing transportation and freight brokerage company. The Enterprise Account Manager will manage and grow major finished-vehicle customer accounts, serve as the primary contact for transportation needs, coordinate with carriers and internal teams, and develop strategies to increase revenue, profitability, and customer retention.
Responsibilities
- Manage and grow customer accounts involving finished vehicles
- Serve as the primary point of contact for day-to-day customer transportation needs
- Manage existing freight while identifying opportunities to expand the business
- Build strong, long-term relationships with key customer contacts
- Analyze customer needs and develop transportation solutions
- Quote and negotiate freight while balancing service and profitability
- Coordinate with carriers and internal teams to ensure freight is covered and delivered
- Troubleshoot problems quickly and become the person customers rely on when something goes wrong
- Manage daily shipments with a strong focus on service, accuracy and reliability
- Develop strategies to increase revenue, gross profit and customer retention
- Collaborate with teammates on pricing, capacity and account implementation strategies
- Research and identify opportunities to expand your book of business
- Leverage existing customer relationships and a book of business, when applicable
- Track activity, opportunities and account performance through CRM/TMS systems
Skills
- • Hands-on freight brokerage/3PL account management experience
- • Experience managing finished-vehicle freight
- • Experience managing accounts for General Motors, CarMax, Enterprise Rent-A-Car, Element Fleet, Knapheide, OR similar finished-vehicle/automotive customers
- • You do NOT need experience with all of these companies — experience with one or more is relevant
- • 1–3+ years of experience in logistics, freight brokerage, transportation or a related environment
- • Strong understanding of freight pricing, capacity and transportation operations
- • Experience managing the day-to-day needs of active shipper accounts
- • Experience working with TMS and/or CRM platforms
- • Ability to analyze freight activity, customer needs and business opportunities
- • Strong proficiency with Microsoft Office and Google Workspace
- • Have actual freight brokerage account-management experience
- • Have managed finished-vehicle freight
- • Have experience working with one or more of the target customers listed above
- • Have an existing book of business you can bring with you
- • Have established relationships with shippers, fleet customers, automotive customers or other major accounts
- • Can handle high-volume freight and high-expectation customers
- • Can manage multiple shipments, customers and priorities without losing the details
- • Are self-motivated and productive while working remotely
- • High School Diploma, GED or equivalent experience required
- • Freight brokerage/3PL account management experience required
- • Finished-vehicle freight experience required
- • Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, with or without corrective lenses
- • Significant walking or other means of mobility
- • Ability to work in a seated position for extended periods, up to 8 hours
- • Ability to reach, bend, stoop, push and pull
- • Frequently lift up to 35 pounds and occasionally lift/move up to 40 pounds
- • Remote work environment
- • Schedule may vary based on business needs and may include evenings, weekends, holidays and extended hours
- • Must have a reliable workspace and the ability to work independently
- • Primarily computer-based work with frequent phone, email and virtual communication
- • Occasional company meetings, events or travel may be required
- • An existing book of business and transferable customer relationships is strongly preferred
- • Experience with VLOOKUPs, pivot tables and reporting is a plus
- • Experience with one or more major finished-vehicle customers strongly preferred
- • Existing book of business and transferable customer relationships strongly preferred
Benefits
- 100% Remote Opportunity
- Work remotely
- Own and grow a portfolio of established customer accounts
- Pursue future career growth and leadership opportunities
Company Overview