Note: The job is a remote job and is open to candidates in USA. Mueller Yurgae Associates is seeking a Key Account Manager to maintain prominent customer relationships within the food store environment. The role focuses on customer service, sales presentations, account growth, consumer data analysis, CRM use, reporting, and collaboration with internal departments.
Responsibilities
- Develop and enhance customer relationships. Provide exemplary customer service through frequent face-to-face visits, telephone, and/or electronic contact
- Resolve complaints and keep track of all processes that pertain to the client’s desires
- Collaborate with various internal departments to ensure that they fulfill all customer requests
- Demonstrate competent sales abilities through successful presentation of products and of new and existing items
- Participate in sales meetings, on-site training, and trade events to maintain a high level of product and supplier knowledge
- Collect and analyze data concerning consumer behavior to understand changing needs
- Utilize CRM to prospect and grow current book of business
- Complete accurate and timely reports, utilizing our retail reporting tools, including weekly recaps, Itineraries, expense reports, and web-based reports
- Drive personal vehicle and maintain clean driving record
- Perform other work-related duties as assigned
Skills
- * Bachelor's degree or equivalent work experience
- * Valid driver's license, personal vehicle, proof of insurance, and acceptable driving record
- * Initiative -- Identifying what needs to be done and doing it before being asked or before the situation requires it
- * Customer Orientation—The ability to demonstrate concern for satisfying one's external and/or internal customers
- * Results Orientation—The ability to focus on the desired result of one's own unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them
- * Persuasive Communication -- The ability to plan and deliver verbal and written communication that make an impact and persuade intended audiences
- * Time Management -- Spending time appropriately among people and projects to ensure goals are met
- * Thoroughness -- Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled
- The employee must occasionally lift and/or move up to 50 pounds
- * Two years of full-time sales industry related work experience preferred
Company Overview