Note: The job is a remote job and is open to candidates in USA. WebMD Ignite, a division of WebMD and Internet Brands, is a growth partner for healthcare organizations that provides digital health and patient engagement solutions. The Key Account Manager owns strategic client relationships, drives revenue retention and growth, manages renewals and upsell opportunities, and partners with internal teams to meet client needs and expectations.
Responsibilities
- Key performance metrics that the Key Account Manager will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers
- Accountable for all aspects of client revenue maintenance and growth
- Responsible for overall client relationship and satisfaction
- Manage all aspects of client renewal and upsell activities
- Record and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of business
- Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings
- Serve as primary point of contact to manage internal and external client escalations
- Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates
- Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals
- Cultivate client relationships to serve as references for prospective new customers
- Monitor the program/product/service delivery to ensure contract requirements and client expectations are met
- Manage relationships with clients' other vendor partners, as appropriate and necessary
- Participate in internal developmental and administrative committees and in external professional organizations, as appropriate
- Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner
- Perform responsibilities in a professional manner, meeting the Company’s mission and goals
Skills
- 6+ years of demonstrated success in healthcare IT sales/ account management
- Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business
- Strong written and verbal communication skills
- Experience thriving in self-directed environment
- Demonstrated ability to identify and close upsell opportunities
- Proven ability to build and maintain client and executive relationships
- Proven ability to manage multiple client's priorities
- Proven ability to manage and work collaboratively in a team
- Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)
- Some travel required, approximately 10 - 25% of the time
- Bachelor's Degree or higher preferred
- Preference to experience in the Digital patient engagement space
Benefits
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
Company Overview