Note: The job is a remote job and is open to candidates in USA. UniUni is a North American leader in last-mile logistics, rapidly expanding in the United States. As a Key Account Manager, you will manage key client accounts, drive long-term partnerships, and identify growth opportunities while ensuring operational excellence and client satisfaction.
Responsibilities
- Own and manage relationships with assigned key accounts, serving as the primary liaison between the client and internal teams
- Develop account strategies aimed at growing volume, increasing revenue, and expanding service offerings through upselling and cross-selling initiatives
- Regularly engage with clients to understand their evolving needs and identify opportunities for improvement, innovation, and partnership expansion
- Lead and participate in regular business reviews, QBRs, and performance update meetings with key clients
- Monitor and track operational performance, proactively identifying risks, delays, or quality issues, and work closely with the operations team to resolve them
- Drive accountability by creating, analyzing, and presenting key performance reports (delivery performance, SLA adherence, volume trends, risk assessments, etc.) on a weekly/monthly basis
- Develop and maintain SOPs tailored to each key client’s operational needs and requirements
- Provide accurate and customized quotations aligned with internal pricing strategies and market intelligence
- Coordinate with internal teams (operations, billing, customer service, etc.) to ensure timely execution of account activities and quick resolution of escalations
- Oversee AR and billing processes: generate invoices/statements, follow up on outstanding payments, and support claim resolution as needed
- Identify and flag at-risk accounts early and propose solutions to retain and grow those relationships
- Support onboarding of new clients or expansion of services within existing accounts
- Mentor and support junior team members where appropriate and provide coverage when needed
Skills
- Bachelor's degree in Business, Logistics, or a related field
- Minimum of 5 years of experience in business development or sales within the logistics industry (specifically small parcel last mile delivery)
- Proven track record of achieving business growth and revenue targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and market trends to drive strategic decisions
- Proficiency in CRM software and Microsoft Office Suite
- Willingness to travel as required
- MBA preferred
Company Overview