Note: The job is a remote job and is open to candidates in USA. Serco is hiring a Junior Benefits Administrator to support customers and retirees with retirement pension processing for its PBGC team. The role handles benefit applications, calculation requests, account updates, data entry, and correspondence while working under supervision.
Responsibilities
- Perform routine entry level case processing activities which may include, but is not limited to:
- Processing benefit applications
- Processing requests for benefit calculations
- Process client requested account updates
- Complete customer facing data entry
- Submit requests for customer correspondence utilizing client-based software
- Have knowledge of concepts, practices and procedures as it relates to benefits administration
- Work under immediate supervision and reports to a supervisor
- Adhere to PBGC, Serco, and team policies
- Embody the Serco values
Skills
- Have knowledge of concepts, practices and procedures as it relates to benefits administration
- High School Diploma or GED
- Two (2) years of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc
- Microsoft Office knowledge and experience
- Must be able to obtain and/or maintain a Public Trust security clearance
Benefits
- Competitive pay
- Performance-based incentives
- Comprehensive health coverage and health savings accounts
- Retirement plans
- Life and disability insurance
- Time-off programs that support work-life balance
- Health and Welfare Benefits based on the WD for the contract
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits
- Flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
- Birth, adoption, and parental leave benefits
- Employee Assistance Plan that includes counseling conditions
- Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.
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