Note: The job is a remote job and is open to candidates in USA. ConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. They are seeking an experienced Jira Consultant to assess and optimize an enterprise Atlassian environment, focusing on Jira Service Management, to enhance service delivery and operational efficiency.
Responsibilities
- Conduct a comprehensive assessment of the Jira and Jira Service Management environment
- Identify opportunities to improve platform configuration, workflows, automation, governance, and reporting
- Develop and present recommendations and a prioritized roadmap for platform optimization
- Configure and implement approved enhancements to improve service management processes and user experience
- Partner with IT leadership and key stakeholders to align platform capabilities with business needs
- Establish best practices for platform administration, governance, and ongoing support
- Create documentation and provide knowledge transfer to internal administrators
Skills
- 5+ years of enterprise Jira administration and consulting experience
- Deep expertise with Jira Service Management (JSM)
- Experience assessing, designing, and optimizing Jira environments
- Strong understanding of ITSM/ITIL best practices
- Experience with workflow design, automation, reporting, and platform governance
- Excellent communication, consulting, and stakeholder management skills
- Atlassian certifications
- Experience with Atlassian Cloud, Assets (CMDB), and Confluence
- Experience with enterprise integrations and AI-enabled workflow automation
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