Job Description:
• Translate partner business models into compliant, scalable technical solutions using the banks and partners APIs, systems, and operational workflows
• Lead technical discovery sessions, architecture reviews, and integration planning with fintech partners
• Provide hands-on support during onboarding, including API/SFTP troubleshooting, data mapping, and workflow configuration
• Document integration patterns, best practices, and partner specific requirements
• Collaborate with product, compliance and technology teams to design solutions that align with regulatory requirements and the bank’s risk appetite
• Recommend technical approaches that balance partner needs with operational feasibility and compliance constraints
• Identify gaps in current capabilities and advocate for enhancements that improve partner experience or operational efficiency
• Serve as the escalation point for complex technical issues across payments, ledgering, KYC/KYB, card issuing, ACH, wires, or other sponsor bank services
• Monitor partner performance and proactively identify areas for optimization or risk mitigation
• Work closely with compliance and risk teams to ensure partner implementations adhere to regulatory and program requirements
• Partner with operations to streamline processes and ensure smooth day to day execution of partner programs
• Provide feedback to product teams based on partner needs, market trends, and integration challenges
• Act as a trusted technical advisor to fintech partners throughout the lifecycle of the relationship
• Communicate complex technical concepts in clear, business friendly language
• Support partner growth by identifying opportunities to expand product usage or improve performance.
Requirements:
• Minimum 5-7 years' experience, including time at a sponsor bank or BaaS provider
• Relevant experience in fintech, banking‑as‑a‑service, payments, or financial infrastructure platforms
• Technical implementation, solutions engineering, or integration engineering in financial services
• Payment systems, core banking platforms, or financial technology products
• Strong understanding of funds flows, APIs, data structures, and system integrations
• Ability to troubleshoot technical issues across multiple systems and stakeholders
• Familiarity with compliance‑driven domains such as KYC/KYB, AML, card issuing, or payments operations
• Excellent communication skills with the ability to translate between technical and non‑technical audiences
• Strong analytical and problem‑solving abilities.
Benefits:
• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage