Note: The job is a remote job and is open to candidates in USA. Brillio is one of the fastest growing digital technology service providers, renowned for its innovative digital adoption solutions. They are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact center solutions built on Amazon Connect, involving testing IVR flows, voice and chatbot interactions, and backend integrations.
Responsibilities
- Validate IVR call flows, routing logic, and customer journeys
- Perform end-to-end testing of inbound, outbound, and callback flows
- Test voice, chat, and self-service interactions for accuracy and usability
- Test integrations between Amazon Connect, AWS services, and backend systems
- Validate APIs, Lambda functions, and data flows across systems
- Ensure correct handling of user inputs, fallback scenarios, and edge cases
- Design detailed test cases, test scenarios, and test data
- Execute functional, regression, system, and integration testing
- Perform smoke and sanity testing during releases
- Develop and maintain test automation scripts where applicable
- Use tools like Cyara, Selenium, or API testing frameworks for validation
- Support test automation for IVR and conversational flows
- Identify, log, track, and retest defects
- Work closely with developers and BA teams for issue resolution
- Prepare test reports, status updates, and quality metrics
- Ensure high-quality delivery aligned with business requirements
- Validate compliance with security and data standards
- Participate in UAT support and production validation
Skills
- 3-8 years of experience in QA or testing roles
- Hands-on experience in IVR / Contact Center testing
- Experience with Amazon Connect or similar platforms
- Strong understanding of call flows, routing, and telephony concepts
- Experience with API testing and backend validation
- Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
- Experience in test case design, execution, and defect tracking
- Strong understanding of SDLC, STLC, and Agile methodologies
- Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
- Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
- Experience in automation frameworks (Selenium, REST Assured, etc.)
- Knowledge of contact centre platforms like Avaya or Genesys
- Familiarity with CI/CD and DevOps testing practices
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