Note: The job is a remote job and is open to candidates in USA. SolutionHealth is an integrated health system focused on providing high-value care. The Senior IT Service Management Operations Analyst is responsible for leading IT service management processes, particularly during incidents, ensuring timely resolution and communication across teams.
Responsibilities
- Lead and direct IT incident response activities, including serving as Incident Commander during service disruptions and major incidents. These activities occur during or outside of routine work hours
- Coordinate and orchestrate cross-functional response efforts to restore services and minimize operational, clinical, and business impact
- Facilitate incident bridge calls and manage real-time communication, ensuring structured progression toward service restoration
- Document incident timelines, actions, decisions, and outcomes accurately and in real time
- Lead structured root cause analysis (RCA) and post-incident review activities, including identification of corrective actions
- Ensure adherence to IT service management processes, including Incident, Problem, and Change practices
Skills
- Bachelor's degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education)
- ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules
- Minimum of 7 years of experience in IT or healthcare IT environments with significant exposure to Epic EHR/Environments
Benefits
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
- M-F 8-5
Company Overview