[Remote] IT User Experience Analyst

Note: The job is a remote job and is open to candidates in USA. Javen Technologies, Inc. is seeking a Connectivity Operations Analyst to support the PSBU Digital Solution business development team by monitoring and analyzing fleet connectivity across the global PrevenTech customer base. The role investigates connectivity failures, determines root causes, coordinates corrective actions, provides reporting, and supports customer onboarding and operational improvements.

Responsibilities

• Perform detailed investigations to determine the root cause of communication failures
• Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues
• Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions
• Track recurring issues and identify systemic opportunities for improvement
• Track issue resolution progress and report overall fleet communication health
• Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices
• Analyze connectivity trends using available monitoring tools and reports
• Validate communication status between telematics devices, cloud infrastructure, and customer networks
• Prioritize connectivity issues based on customer impact and business priorities
• Provide executive summaries highlighting major connectivity risks and recurring issues
• Recommend improvements to connectivity processes and installation practices
• Support the development of standardized troubleshooting procedures
• Identify opportunities to automate connectivity monitoring and reporting
• Contribute customer feedback related to connectivity into product improvement discussions
• Support customer onboarding activities and operational readiness for new customer deployments
• Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base
• Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve

Benefits

• Fully Remote (USA)

Company Overview

Javen Technologies is a Bloomington based Software Services Company. We specialized in providing software development and IT staffing services. It was founded in 2003, and is headquartered in Bloomington, Minnesota, USA, with a workforce of 201-500 employees. Its website is http://javentechnologies.com/.

Company H1B Sponsorship

Javen Technologies, Inc. has a track record of offering H1B sponsorships, with 8 in 2026, 11 in 2025, 7 in 2024, 19 in 2023, 27 in 2022, 28 in 2021, 35 in 2020. Please note that this does not guarantee sponsorship for this specific role.