Note: The job is a remote job and is open to candidates in USA. Rotech Healthcare Inc. is a national home healthcare company providing medical equipment and related patient care services across the United States. The Telecom System Administrator will support and manage voice, video, FAX, PSTN, and telephony systems, while troubleshooting communications issues, maintaining system performance and backups, coordinating service providers, and ensuring security compliance.
Responsibilities
- Ability to handle multiple projects and assignments at the same time
- Assists in execution of the overall project plan
- Assists with network additions and change tasks such as computer installs and network infrastructure changes
- Assists with system patches, service packs, and updates
- Computer Operating System Administration as required
- Coordinates with service providers in scheduling preventive maintenance, upgrades, and repair, and maintains records
- Detailed knowledge of Cisco Call Manager and Unity
- Ensures compliance with security policies and procedures for all systems administered
- Experience with call center applications and operations
- Isolates and resolves complex problems utilizing appropriate diagnostic tools
- Maintains system back-ups and restores
- Monitors system performance at both the hardware and software levels
- Participates in the monitoring, maintenance, support, and optimization of all voice and video hardware, software, and communication links
- Performs necessary troubleshooting, diagnostics, research, evaluation, and documentation of various WAN/LAN/VoIP and Video communications issues and solutions
- Performs other duties as assigned
Skills
- Ability to work after hours, on weekends and holidays as needed; on-call rotation required. Must live within the US
- * Bachelor's degree in Management Information Systems, Computer Science or equivalent experience, required
- * Effectively communicate in English; both oral and written
- * Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- * Maintain confidentiality, discretion and caution when handling sensitive information
- * Make decisions when dealing with multiple alternatives
- * Multi-task along with attention to detail
- * Perform complex diagnostics on network, and associated systems
- * Self-motivation, organized, time-management and deductive problem solving skills
- * Work independently and as part of a team
- * Work after hours, on weekends and holidays as needed, on-call rotation required
- * Lift and carry office equipment at times around the office
- * Requires sitting, walking, standing, talking or listening
- * Requires close vision to small print on computer / tablet and or paperwork
- * Computer Operating Systems; Windows, UNIX, Linux and Cisco IOS
- * Email transmission and communication
- * Internet navigation and research
- * Microsoft applications; Word and Excel
- * Office equipment; fax machine, copier, printer, phone and computer / tablet
- * Three years of voice network administration knowledge and experience
- * Cisco Certification, preferred
- * Experience with NICE CXone, Call Manager, Cisco Jabber and Unity, preferred
- * Experience with VMware, preferred
- * Experience with WebEx, Teams or Zoom, preferred
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
- Remote work arrangement
Company Overview