Note: The job is a remote job and is open to candidates in USA. Agital is a modern marketing collective that supports specialized go-to-market agencies through shared infrastructure, advanced technology, and experienced teams. The IT Systems Administrator will lead administration of cloud-based SaaS applications, perform system migrations and consolidations, provide Level 2/3 service desk escalation support, and help develop scalable IT operations, cybersecurity controls, and service delivery processes.
Responsibilities
- Act as the hands-on technical lead for a growing IT team in a 100% cloud-based organization
- Perform major system migrations and consolidations internally and in coordination with external partners, to include M365 and Google Workspace migrations
- Closely support the Director, IT and other leadership to:
- Ensure a high level of service quality and efficiency are consistently delivered throughout the organization
- Further establish the corporate IT platform as a scalable and agile function throughout the business
- Develop and implement standards and processes for IT and Service Delivery
- Manage a diverse set of partners and internal stakeholders including the MSP
- Manage cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services
- Deliver various M&A and growth-related initiatives as needed
- Manage and administer day-to-day IT systems and cloud apps including:
- M365, Google Workspace, and other common business and collaboration tools (Adobe, DocuSign, ClickUp, etc.)
- Identity management (Azure)
- Core business applications (Hubspot, Salesforce, Netsuite), as needed
- Cloud infrastructure (email routing, domain names, and DNS)
- Execute key IT and Cyber projects such as cloud tenant migrations, rebrands, and implementation of new cyber controls
- Support the front-line service delivery team in addressing escalated support issues, acting as their primary point of escalation
- Closely support the Director, IT and other leadership to:
- Define key processes and SOPs ensuring efficient IT operations and world-class employee experience, e.g. employee onboarding, offboarding, and IT support
- Track and manage IT hardware and software assets
- Ensure a high level of quality and employee satisfaction
- Manage IT and division vendor contracts, ensuring licenses and subscriptions are right-sized and spend is in line with usage and budget
- Facilitate change management through effective planning, communication, and project/task management
Skills
- Excellent critical thinking and problem-solving skills with ability to ask the right questions to diagnose and resolve technical problems
- A tactical mindset, i.e., plan, test, pilot, validate, deploy thought process ensuring quality results
- Familiarity with an outsourced IT operating model and/or MSPs
- An awareness of IT and cyber risk tolerances and how these align with and are supportive of broader business objectives
- Excellent written and verbal communication skills
- Leadership aspirations
- High level of personal integrity and ethics, and ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
- A strong ability and willingness to adapt to and facilitate change with the organization
- BS/BA in IT, Information Systems, or related field
- 5+ years previous work experience in IT administration or end-user support
- Extensive experience with Microsoft 365 and Google Workspace including hands-on configuration and administration of these platforms
- + This must include the use of either Microsoft 365 PowerShell Modules or GAM
- Extensive experience managing or supporting cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom)
- Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services (examples Azure/Entra ID, SSO, SCIM, Google Identity, SSO, SCIM)
- Working knowledge of IT service management concepts and frameworks such as ITIL
- Working knowledge of cybersecurity detective and preventative controls for information and data protection
- Conceptual knowledge of privacy and compliance rules and regulations
- At this time, we are unable to sponsor or transfer employment visas for this position
- Certifications including Microsoft, Azure, Google, ITIL, CompTIA preferred
Benefits
- Flexible work environment
- Medical, dental, and vision insurance
- Unlimited paid time off
- 401(k) with company match
- Company-paid life and disability insurance
- Paid parental leave
- A collaborative culture with autonomy and ownership
- Employee wellness programs and additional perks
Company Overview