Note: The job is a remote job and is open to candidates in USA. TechHuman is hiring a Field IT Systems Administrator to support onboarding and integration of newly added locations. The role provides hands-on and remote technical support, deploys and configures equipment and network systems, and coordinates site rollouts and go-live events.
Responsibilities
- Deliver remote support for desktops, laptops, iPads, network equipment, and medical devices
- Procure, install, and maintain peripheral equipment such as printers and scanners
- Diagnose and resolve hardware, software, network, and system issues, working solo or alongside a team
- Deploy and configure remote monitoring tools on workstations and servers
- Provide open-call support and troubleshooting during site go-live events
- Create user accounts and prepare workstations for new users
- Partner with cross-functional teams to plan and coordinate equipment and network rollouts
- Configure network equipment to meet customer requirements, with a solid understanding of network and data closet components
- Complete L2/L3 testing before leaving each customer site
- Keep customers informed with daily communication, follow up with users to confirm issues are resolved, and escalate urgent situations right away
- Flag recurring problems to management
- Maintain written process documentation, including a daily to-do list, and build out an internal knowledge base of technical documentation, manuals, and IT policies in a centralized documentation platform
- Support project-based work and submit weekly and monthly project status reports to infrastructure leadership
- Travel extensively, with a nonstandard workweek and occasional overtime (kept to a minimum), including some nights and weekends during peak activity
Skills
- 5+ years of related IT experience
- Experience with high availability and distributed systems, Windows administration, troubleshooting, and support
- Strong debugging skills across a variety of integrated platforms
- Working knowledge of networking, including Active Directory, DNS, DHCP, firewalls, load balancers, and IP routing
- Proficiency with Windows 8 and newer, macOS, Microsoft Office, and Google Workspace
- Hands-on hardware experience with Macs, PCs, printers, scanners, and VoIP phones
- Understanding of client connectivity, including Ethernet, TCP/IP, and VPN
- Excellent verbal and written communication skills
- Team-oriented, with strong attention to detail
- A valid driver's license, an acceptable driving record, and the ability to be insured
- Experience with optical medical device equipment
- Familiarity with remote monitoring tools and IT documentation platforms
- Prior experience supporting site go-live or new-location rollouts
Company Overview