Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is recruiting for a contract IT Support Technician role supporting customers in Spanish. The role provides technical and operational assistance throughout the inventory process, answers product and equipment questions, documents customer interactions, and escalates complex issues while working remotely in a fast-paced environment.
Responsibilities
- Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers
- Provides assistance to customers during all phases of the inventory process
- Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories
- Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer
- Prepares and enters required client information/requests into department’s database to document customer interaction and resolution
- Works under close supervision to answer questions regarding company products and services
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives
Skills
- Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers
- Willingness to work flexible hours during peak business periods
- Ability to work in a fast-paced, high-volume environment
- Candidates may need to start as early as 4:00 AM during peak week
- Key Skills; Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY
- HS Diploma and College background REQUIRED
- Light IT background a MUST
- 1 YR. customer service experience a MUST
- Excellent communications skills
- Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
- Worked remote previously a MUST
- Flexible availability (especially weekends) a MUST
- Must be able to multi-task in a fast-paced environment and work independently
Benefits
- Health insurance (medical, dental, vision)
- 401(k) plan
- Paid sick leave (depending on work location)
- Remote work in the U.S.
- Some schedule flexibility may be available.
Company Overview
Company H1B Sponsorship