Note: The job is a remote job and is open to candidates in USA. PIXIE is seeking an experienced Contract IT Project Manager to lead the day-to-day execution and governance of the ServiceNow workstream within an IT Modernization Program. The role will oversee ServiceNow implementation, ITSM capabilities, workflow automation, integrations, and the migration of L4 support operations from Salesforce Service Cloud to ServiceNow.
Responsibilities
- Lead day-to-day execution of the ServiceNow workstream and manage project plans, schedules, milestones, budgets, and resources
- Coordinate delivery across ITSM, Service Portal, Knowledge Management, CMDB, workflow automation, AI capabilities, integrations, and related functionality
- Lead the Salesforce Service Cloud → ServiceNow migration for L4 support and case management, including process transition, testing, training, cutover, and deployment
- Partner with stakeholders across AMS, Global Service Delivery, L4 Operations, Infrastructure, Security, Knowledge Management, and IT leadership
- Manage implementation partners and vendors to ensure delivery commitments are met
- Track and mitigate risks, issues, actions, dependencies, and project decisions
- Facilitate requirements workshops, design reviews, testing, UAT, cutover planning, and production deployments
- Prepare project status reports, dashboards, and governance updates for leadership and the IT PMO
- Ensure adherence to PMO standards, governance, and reporting requirements
- Drive stakeholder engagement, organizational readiness, training, and adoption
- Escalate critical risks, issues, and decisions to the Program Manager and IT PMO
Skills
- • Bachelor's degree or equivalent experience
- • 15+ years of IT Project Management experience delivering enterprise technology initiatives
- • 5+ years leading ServiceNow implementation, migration, or transformation projects
- • Experience managing scope, schedule, budget, risks, dependencies, and resources
- • Experience coordinating business stakeholders, technical teams, vendors, and implementation partners
- • Strong communication, facilitation, and stakeholder management skills
- • Experience with Agile, Hybrid, or Waterfall methodologies
- • Ability to manage multiple priorities in a fast-paced, highly matrixed environment
- • Experience with ServiceNow ITSM, Service Portal, Knowledge Management, CMDB, ITOM, Asset Management, AI capabilities, or related solutions
- • Experience leading enterprise ServiceNow implementations or service management transformation programs
- • Experience migrating Salesforce Service Cloud or similar case management platforms to ServiceNow
- • Experience in a PMO-governed enterprise environment
- • PMP, Agile, Scrum Master, or similar certification
- • Experience with Smartsheet, Jira, Azure DevOps, or ServiceNow SPM
Benefits
- Fully remote work arrangement
Company Overview
Company H1B Sponsorship