Note: The job is a remote job and is open to candidates in USA. KellyMitchell Group is recruiting for a major U.S. airline seeking an IT Product Manager to support its Customer Identity and Access Management (CIAM) platform. The role will gather and document requirements, analyze authentication workflows, map user journeys, and collaborate with project managers, developers, and QA teams to deliver and test the CIAM solution.
Responsibilities
- Elicit, document, and validate business and technical requirements for the CIAM platform
- Analyze existing authentication and authorization workflows and identify improvement opportunities
- Map user journeys and define use cases for login, registration, password management, and MFA
- Collaborate with project managers, developers, and QA teams to ensure requirements are accurately implemented and tested
- Monitor and report on project progress, risks, and issues, escalating when necessary
- Support UAT and provide documentation/training to business users and support teams
Skills
- Bachelor's degree in Business, Information Systems, Computer Science, or related field
- 5+ years of experience as a business or product analyst, preferably with identity management or digital authentication projects
- Strong understanding of CIAM concepts and security protocols (OAuth, SAML, OpenID Connect)
- Understanding of Identity Provider platforms, MFA policy design, and adaptive/risk-based authentication strategies
- Foundational working knowledge of Splunk and SQL for querying, analyzing, and reporting
- Excellent analytical, communication, and problem-solving skills
- Experience working in agile project environments
Benefits
- Fully remote
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
Company Overview
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