Note: The job is a remote job and is open to candidates in USA. Re:Build Manufacturing is seeking an IT Infrastructure Manager to lead its infrastructure team and oversee enterprise infrastructure operations, design, and architecture. The role focuses on reliable and secure service delivery, continuous improvement, team development, and alignment with business, security, and compliance needs.
Responsibilities
- Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture
- Manage staffing, scheduling, priorities, performance reviews, and professional development plans
- Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed
- Oversee all infrastructure operations, processes, and service delivery
- Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
- Own and lead critical incident management processes and post-incident improvements
- Support the team with incident resolution, service requests, and project execution when needed
- Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach
- Lead design, build, test, and support activities for infrastructure solutions across the enterprise
- Ensure infrastructure standards, patterns, and documentation are current and effective
- Define, validate, and communicate important infrastructure metrics and performance indicators
- Drive continuous improvement across people, processes, and systems using data-driven methods
- Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively
- Contribute to IT planning, budgeting, forecasting, and vendor management
- Ensure infrastructure aligns with security, compliance, and regulatory requirements
- Monitor end-user satisfaction and feedback, translating insights into actionable improvements
Skills
- Bachelor's degree in Information Technology or a related field, or equivalent practical experience
- 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
- 5+ years of experience leading and managing infrastructure teams
- **Servers & Virtualization:** Server hardware, Microsoft Server, VMware, Hyper-V
- **Cloud Platforms:** Microsoft Azure, AWS, Google Cloud
- **Core Services:** Active Directory, DNS, DHCP, file/print, certificates, identity services
- **Storage, Backup & Recovery**
- **Complex Environments:** Multi-tenant, multi-cloud, multi-domain, multi-forest
- **Endpoint & Device Management:** PCs, Macs, peripherals, printers, Intune
- **Microsoft 365 & End-User Technologies:** Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
- **Networking:** Firewalls, switches, routers, access points, cabling; Fortinet platforms
- **Data Center Operations:** Racks, cabling, power, cooling, fire suppression
- **Monitoring & Alerting:** Including preference for automated remediation
- **Patch & Asset Lifecycle Management**
- Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)
- Familiarity with CAD systems
- ITIL processes and service management concepts
- Experience employing AI tools to streamline and improve IT operations
- Strong documentation skills (architecture, policies, runbooks, procedures)
- Demonstrable ability to develop teams, hold accountability, and create an outcome-driven culture
- Proven ability to learn new technologies quickly and apply them effectively
- Current IT industry certifications are a plus
- Working knowledge of Lean Manufacturing principles
- Experience in manufacturing environments and OT networking
Benefits
- Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!
- Remote role, ~20% travel
Company Overview