Note: The job is a remote job and is open to candidates in USA. Municipal Credit Union is a financial institution dedicated to helping New Yorkers achieve better financial futures. The IT Operations Analyst – Core Banking Systems is responsible for the administration and operational support of the Core Banking System, ensuring system reliability and performance while collaborating with various stakeholders to enhance banking services.
Responsibilities
- Administer, configure, maintain, and support Symitar and related ancillary platforms, including OpCon, Axway, IPSWITCH/MOVEit, SymXchange, Secure FTP transmissions, online banking integrations, IVR connectivity, and other third-party interfaces
- Serve as a Core Banking technical resource for platform functionality, system configuration, operational processing, job scheduling, file transmission workflows, and system integration support
- Monitor production system health, automated processing, server performance, interface connectivity, and critical operational dependencies to identify and resolve issues before business or member impact occurs
- Perform advanced troubleshooting for Core Banking, automation, file processing, batch operations, and integration issues, including root cause analysis, corrective action, and escalation coordination
- Plan, coordinate, test, document, and implement Core Banking software releases, upgrades, service packs, AIX patches, VIOS updates, HMC updates, TLV updates, backups, maintenance activities, and system enhancements
- Ensure production changes are executed in accordance with change management standards, operational controls, testing requirements, communication plans, and audit expectations
- Coordinate user testing, stakeholder communications, implementation readiness, and post-release validation for system updates impacting Core Banking, interfaces, and ancillary business applications
- Maintain release documentation, implementation evidence, issue logs, rollback considerations, and operational support materials to support audit readiness and business continuity
- Design, implement, monitor, and maintain automated workflows using OpCon, including job definitions, schedules, calendars, event triggers, dependencies, exception handling, and operational alerts
- Analyze manual processes, job failures, recurring exceptions, and operational pain points to recommend automation, workflow redesign, and process improvement opportunities
- Implement corrective actions and process enhancements that improve accuracy, reduce manual effort, increase repeatability, and strengthen operational resilience
- Lead or coordinate assigned technology workstreams, system enhancements, new product implementations, integration efforts, and business process changes within the Core Banking environment
- Partner with business stakeholders, vendors, internal IT teams, and external service providers to gather requirements, assess system impacts, document technical considerations, and support successful delivery
- Provide Core Banking platform expertise during project planning, testing, implementation, issue resolution, and transition-to-support activities
- Support information security controls, data privacy requirements, regulatory compliance standards, secure system configurations, and operational practices that protect MCU systems and member data
- Maintain technical procedures, support documentation, system configuration records, troubleshooting guides, change records, implementation documentation, and audit evidence
- Support disaster recovery, business continuity, backup validation, operational resilience, and recovery readiness activities for Core Banking and related systems
- Serve as a liaison with technology vendors and service providers for issue resolution, product support, system enhancements, release coordination, and escalation management
- Track vendor issues, communicate operational impacts, validate remediation steps, and coordinate follow-up actions with internal stakeholders
Skills
- Minimum of 5–7 years of experience in IT Operations, Core Banking Systems Administration, Application Support, Systems Analysis, or a related technology role
- Minimum of 3+ years of hands-on experience supporting Symitar/Episys or a comparable Core Banking platform
- Experience supporting enterprise job scheduling, workload automation, production processing, secure file transmission, release management, and system integration activities
- Experience coordinating technology projects, production changes, system upgrades, vendor support, testing activities, and cross-functional implementation efforts
- Strong working knowledge of Symitar/Episys Core Banking functionality, operational processing, system configuration, and integrated platform support
- Experience with OpCon automation, job scheduling, workflow dependencies, exception handling, and production monitoring
- Working knowledge of AIX, VIOS, HMC, backup/recovery concepts, server administration, TCP/IP networking, Secure FTP processing, Axway, IPSWITCH/MOVEit, SymXchange, and online/digital banking integrations
- Knowledge of change management, release management, incident response, system documentation, audit support, disaster recovery, business continuity, and operational controls
- Ability to analyze system issues, translate technical findings into operational recommendations, and communicate effectively with business users, IT teams, vendors, and management
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related technical field preferred
- Equivalent combination of education, technical training, certifications, and relevant experience may be considered
- Experience within a financial institution or credit union environment
- Experience supporting regulated financial services environments, including audit documentation, operational controls, incident response, disaster recovery, and business continuity activities
Benefits
- Employees in this position may also be eligible for a discretionary bonus
- 401(k) with an 6% employer match per pay period
- Medical, vision, dental, life, and disability insurance
- Flexible paid time off and 11 paid holidays annually
Company Overview