Note: The job is a remote job and is open to candidates in USA. MRO is a healthcare administration company that is seeking a Disability Account Manager. The role involves managing and releasing protected health information while ensuring compliance with regulations and providing excellent customer service to patients and clients.
Responsibilities
- Act as a main contact for communicating and collaborating with assigned accounts
- Reviewing and verifying FMLA and Disability forms for validity and compliance with HIPAA/HITECH/etc
- Verifying patient information within assigned accounts’ EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested
- Confirming request information and requesting additional documentation from patients/requesters to process pending forms
- Pulling and completing forms while ensuring accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations
- Following and performing workflows specific to assigned accounts
- Providing and logging detailed and accurate information on each form processed in accordance with MRO Clinics policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with the completion of forms
- Providing world-class customer service to patients and clients while ensuring patient privacy
- Handling high call volumes while maintaining a high level of service and professionalism
- Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time
- Reports to the Director of Disability as necessary
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA/Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
Skills
- High School Diploma or equivalent required
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA/Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
Benefits
- Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Company Overview