Note: The job is a remote job and is open to candidates in USA. Blue Mantis is a digital technology services provider focused on managed services, cybersecurity, and cloud solutions. The IT Network Operations Engineer will support enterprise-class data centers and network infrastructure, monitor performance, resolve incidents, implement secure networking solutions, and maintain technical documentation in a mission-critical game-day environment.
Responsibilities
- **System Monitoring:** Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance
- **Incident Management:** Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary
- **Security Best Practices:** Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments
- **Documentation:** Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting
- Provide game day support on major holidays when games are played
Skills
- Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system
- Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds
- Familiarity with automation tools and scripting
- Excellent problem-solving skills with the ability to adapt to dynamic priorities
- Provide game day support on major holidays when games are played
- Education: Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience
- Experience: Demonstrated expertise in a complex, multisite environment
- Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki, Arista)
- Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations
- Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments
- Knowledge of infrastructure capacity planning and performance tuning
- Familiarity with security best practices, SIEM platforms, and endpoint protection
- Experience with advanced video streaming technologies and CDNs
- Familiarity with infrastructure performance tuning and capacity planning
- Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)
Benefits
- The unique opportunity to be part of the league’s technological foundation.
- Hands-on experience with cutting-edge technologies in a mission-critical environment.
- Opportunities for growth, learning, and professional development.
Company Overview
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