Note: The job is a remote job and is open to candidates in USA. Enterprise Mobility is a provider of mobility solutions and transportation services with technology teams supporting its global rental, fleet, and mobility operations. The IT Manager will lead the Log Management team, oversee engineers and operational roadmaps, collaborate with stakeholders, manage vendors, and ensure effective logging, monitoring, incident response, and continuous improvement.
Responsibilities
- Lead and support a team of IT Engineers focused on supporting multiple application and infrastructure teams who rely on our logging products for development, production support, and compliance requirements
- Foster a collaborative, inclusive, and high-trust team culture that promotes continuous improvement and professional development
- Collaborate with internal stakeholders to understand logging requirements, align priorities, and ensure monitoring strategies that support business and technical objectives
- Facilitate key team activities, including sprint planning, retrospectives, and performance evaluations
- Oversee team workload, manage project timelines and operational support roadmaps, and allocate resources effectively across multiple high-impact initiatives
- Proactively identify and remove obstacles to team success, escalating issues when needed and driving timely resolution
- Support incident response efforts and coordinate with cross-functional teams during service disruptions as needed
- Manage vendor relationships, including performance evaluations, contract oversight, support coordination, and alignment with service level expectations
- Ensure logging tools are effectively leveraged in alignment with organizational goals. Deliver regular, business-focused reports to Solutions teams that highlight usage trends and recommend improvements to support Enterprise Mobility’s Logging Standards
Skills
- Strong skills in identifyinggaps, risks, or barriers to successand effectively communicating findings to leadership
- Demonstrated ability to manageconflict and problem resolutionin a fast-paced environment
- Strong relationship-building skills across IT and business functions
- Excellentanalytical, organizational, communication, and interpersonalskills
- Professional demeanor with a strong sense of ownership, customer service, and a commitment to delivering high-quality results
- Detail-oriented with strongproblem-solvingandtime managementcapabilities
- Skilled in mentoring and coaching IT professionals to deliver on the priorities and enable the employees to achieve their career goals
- Ability to support after-hours or weekend incident response as needed
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- Must reside in the United States (does not include Alaska or Hawaii)
- Must be able to work a schedule within U.S. Central Standard Time core business hours
- 6+ yearsof relevant IT experience
- Experience managing an application development or infrastructure team through multiple high-priority initiatives
- Proven experience defining and managing IT projects
- Must have experience in strategic planning, incident/risk management projectmanagementand resource allocation
- Experience usingJIRA, Confluence, or similar collaboration and project tracking tools
- Must be committed to incorporating security into all decisions and daily job responsibilities
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
- Experience managing a log management team
Benefits
- Comprehensive healthcare packages
- 401k matching and profit sharing
- Schedule flexibility
- Work from home opportunities
- Paid time off
- Organizational growth potential
- Opportunity to work fully remote within the United States, except for Alaska and/or Hawaii; employees must come on site to one of the St. Louis campus locations a few times per year for meetings/events or as needed
Company Overview