Note: The job is a remote job and is open to candidates in USA. Figma is a collaborative design and product development company whose Internal AI team builds governed, reliable, and reusable AI platforms for employees. The IT Engineer will lead the Infrastructure & Hosting pillar by designing shared hosting, execution, model-routing, observability, audit, and cost-attribution infrastructure for internal AI applications, bots, and agents.
Responsibilities
- Design and build the hosting golden path for internal AI applications, bots, and agents, including runtime patterns for long-running workflows, scheduled jobs, and agent execution
- Build the model routing layer that directs tasks across frontier and lower-cost models based on cost, capability, and policy with a full audit trail
- Stand up observability, usage analytics, audit logging, and per-team cost attribution for AI workloads across the company
- Integrate identity, access, and security patterns (Okta-connected by default) so every internal AI app is safe on day one, including the sanctioned path for workflows touching customer, financial, or people data
- Partner with engineers on our product AI infrastructure teams to share gateways and telemetry rather than building parallel systems
- Help shape the team's platform strategy, roadmap, and engineering best practices as a founding member of the infrastructure pillar
Skills
- 5+ years of software engineering experience, with significant time in infrastructure, platform, or backend engineering
- A track record of building internal platforms or paved paths that other engineers and teams adopted, not just maintained, with excellent communication skills collaborating across security, IT, and business teams
- Strong system design skills and experience architecting resilient, observable production systems
- Hands-on experience with LLM operations: model gateways or routing, agent runtimes, evals, or cost/usage instrumentation
- Experience with identity and access management in an enterprise environment (e.g., Okta, SSO, secure service-to-service auth)
- Experience building internal AI platforms or workspaces (the Ramp Glass / JPMorgan LLM Suite category) or developer platforms at a comparable scale
- Familiarity with MCP, agent orchestration frameworks, or skill/plugin registry patterns
- Experience working within audit and compliance programs (SOX/ITGC) or building systems with audit requirements
- A history of being the first infrastructure hire on a small team, comfortable setting standards from scratch across a broad scope of responsibilities
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off
- Paid sick leave
- Holidays and other leave benefits in compliance with applicable federal, state, and local laws
- Employer-provided paid flexible PTO for exempt employees, in addition to flexible paid sick leave
- Company recharge days
- Cell phone and home internet reimbursements
- Lifestyle spending accounts
- Annual bonus plan for eligible non-sales roles
- Remote work in the United States
- Paid in-person onboarding
Company Overview
Company H1B Sponsorship