Note: The job is a remote job and is open to candidates in USA. Ethos is hiring an IT Engineer to design and evolve its cloud-first IT environment. The role focuses on secure, scalable IT systems, automation, cross-functional projects, and operational support.
Responsibilities
- Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms
- Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation
- Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations
- Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team
- Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes
- Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions
- Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem
- Design and build AI-powered agents and bots that automate IT workflows, while proactively identifying new opportunities for agentic automation across IT operations
- Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability
- Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability
- Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions
- Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience
Skills
- 5+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment
- Proven experience managing and supporting SaaS-based IT infrastructure at scale
- Security-first mindset with hands-on experience applying security best practices across IT systems and processes
- Experience managing and supporting macOS and Windows endpoints in a modern device management environment
- Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability
- Hands-on experience managing email security platforms such as Proofpoint (or equivalent)
- Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms
- Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
- Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs)
- Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions
- Experience mentoring junior team members and acting as a technical leader within the team
- Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders
- Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
- Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune
- Proofpoint experience is a plus
- Experience with AI orchestration or agent platforms
Benefits
- Remote work (US)
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