Note: The job is a remote job and is open to candidates in USA. ICF is a global advisory and technology services provider that helps clients solve complex challenges through expertise and innovative technology. The IT Business Analyst will support software development projects for the energy efficiency and utility sectors, handling requirements, system documentation, testing, stakeholder communication, support tracking, user training, and troubleshooting.
Responsibilities
- Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
- Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
- Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
- Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
- Support User Acceptance Testing (UAT) activities
- Enter & track support requests ensuring their completion
- Develop an understanding of the client processes and procedures and help identify improvements relative to technology
- Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
- Train users on IT systems and assist in troubleshooting issues
Skills
- If remote must be able to travel to Atlanta, GA
- Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
- 1+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in IT/Software delivery
- 1+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
- Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
- Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
- Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
- Excellent verbal, written, and consulting skills
- Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
- Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
- Demonstrated consulting experience with emphasis on customer service
- Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
- Atlanta, GA - Preferred
Benefits
- Flexible workplace arrangements
- Work-life balance
- Donation matching
- Volunteer opportunities
- Tuition reimbursement
- Access to professional development resources
- 401k matching
- Employee Stock Purchase Plan
- Hybrid or remote work arrangement for Georgia-based employees, with travel to Atlanta, GA required if remote
Company Overview
Company H1B Sponsorship