Note: The job is a remote job and is open to candidates in USA. Mapbox is a real-time location platform that provides tools for organizations to build navigation and location-aware experiences. The IT Administrator will manage identity and access infrastructure, endpoint systems, office technology, employee IT lifecycle processes, and security compliance while developing automation and serving as a technical escalation point.
Responsibilities
- Own secure configuration, provisioning, and lifecycle management of identity and access across Okta, AWS, GitHub, Google Cloud, G Suite, and other systems of record — treating identity as the foundation of our security posture
- Manage and secure our endpoint fleet (macOS/Windows/Linux) via MDM, including compliance baselines and automated deployment, so devices are secure and functional before a ticket is ever filed
- Own the in-office LAN, WiFi, audio-visual, conferencing, and computing systems end-to-end from a remote position
- Continuously mine ticket trends to identify what shouldn't be a ticket at all — building automation and self-service tooling that resolves issues before they reach the help desk, and partnering with the help desk team to keep escalations rare and well-documented
- Serve as the technical escalation point for issues the help desk can't resolve — approachable, fast, and using every escalation as an input for the next automation
- Support the smooth onboarding of new hires and manage the full employee IT lifecycle from a systems perspective (provisioning, access, deprovisioning)
- Partner with Security on audit readiness (SOC 2, access reviews) for the systems you own
- Participate in weekly sprints and IT projects, both as a contributor and as a leader
Skills
- Experience with our IT tools and platforms of choice, including macOS, Windows 11, different Linux distros, Okta SAML, GitHub, Slack, Google G Suite, Jamf, Zoom, Jira, and Confluence
- Experience in a fast-paced IT organization that prioritizes security, automation, and system reliability, working closely alongside a dedicated support/help desk function
- Comfortable serving as a technical escalation point and SME — self-motivated to eliminate the root cause of repetitive tickets rather than just resolving them one at a time
- The ability to thrive as a regional operator as part of a geographically diverse, fully remote team. While Mapbox deeply values team support and interaction, most forms of team communication will not be in real time
- Comfortable working in spoken and written English
- A love for problem solving, and a commitment to frictionless risk reduction. You dig into the root causes of issues, think outside the box, and strive for "secure by default" whenever possible
- Experience configuring and maintaining common small office networking products
- Experience automating with scripting languages like bash
- Familiarity with Agile frameworks to keep projects on track and delivered at velocity
- Knowledge of Japanese is a plus
- Knowledge of Node.js or Python is a plus
Benefits
- Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
- Comprehensive Healthcare: Private medical coverage for you and your dependents.
- Family-First Support: Generous maternity and paternity leave policies to support your growing family.
- Fertility & Family Building: Inclusive fertility support. Grow your family on your terms.
- Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth.
- Balance & Brainpower: Mental health support for you and your dependents.
- Rest & Recharge: Flexible paid time away, company holidays, and generous absence policies.
- Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.
- Invest & Grow: Retirement plans with competitive matching.
Company Overview
Company H1B Sponsorship