Note: The job is a remote job and is open to candidates in USA. All Hands & Hearts is a nonprofit organization that helps communities recover after disasters. They are seeking an IT Administrator who will be responsible for managing and supporting all IT systems and services used by the organization.
Responsibilities
- Manage and support Salesforce and include integrated systems and services such as ActiveCampaign and Formstack
- Perform onboarding/offboarding tasks on critical systems for all staff, contractors and volunteers
- Support all employees, contractors and volunteers in using All Hands and Hearts systems including Salesforce, Google Workspace, Slack, Formstack and other tools
- Manage and maintain web infrastructure including hosting platform, backups and DNS
- Create and maintain documentation of systems, system configuration and operating procedures
- Create and maintain end user facing documentation for systems and services
- Create basic workflows and automation to support business processes
- Perform data analysis to identify data quality issues and troubleshoot data-related problems
- Perform other duties as required
Skills
- High school diploma or equivalent
- 1-2 years experience with cloud-based systems administration
- Must be legally authorized to work in the US
- Proficiency in Salesforce
- Good written and oral communication skills
- Confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office
- Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately
- The individual is able to manage a large workload and perform in a fast-paced environment
- Previous All Hands and Hearts experience preferred
- Salesforce certification optional, but preferred
- Familiarity with WP Engine, WordPress development and the Gutenberg WordPress Editor
- Experience with building Tableau dashboards or with Google Analytics is a plus
Benefits
- Flexible working hours
- Unlimited PTO
- Opportunity to travel to program
- Medical, vision, and dental insurance plans (US Employees)
- Flex Spending Account (US Employees)
- 401K with safe harbor match for U.S. staff (US Employees)
Company Overview