Note: The job is a remote job and is open to candidates in USA. HMS Networks is dedicated to making the world more connected and sustainable through their industrial communication products. As an Application Engineer, you will serve as the technical interface between HMS's products and customers, ensuring successful solution deployment and customer satisfaction while providing technical training and support.
Responsibilities
- Promote and Deliver paid instructor-led technical training courses for customers, partners, and internal employees
- Manage classroom environments, both in-person and virtual, ensuring effective learning outcomes
- Prepare training materials, demonstrations, and hands-on lab exercises
- Evaluate student progress and provide technical guidance and support during training sessions
- Maintain training equipment, lab environments, and course documentation
- Provide technical expertise related to Industrial Ethernet and industrial communication technologies
- Support troubleshooting and problem resolution as part of training and professional services engagements
- Gather customer feedback to improve training programs and service offerings
- Engage with customers (internal & external) to assess application requirements, network environments, performance & reliability constraints, and integration needs for industrial communication solutions
- Collaborate with Sales and Product Management during the pre-sales and design-win phases: provide technical consultations, solution architecture guidance, ROI/value discussions, demonstration setups, and proof-of-concepts
- Translate customer requirements into HMS product configurations, integration guidelines, and best practices (e.g., industrial protocols such as PROFINET, EtherNet/IP, EtherCAT, Modbus)
- Support customization and adaptation of HMS products or modules to fit customer-specific contexts (e.g., firmware options, protocol stacks, gateway configurations, diagnostics)
- Assist with commissioning, validation, and troubleshooting in the field or remotely — ensuring correct installation, network stability, and performance reliability
- Provide training, documentation, and technical support (application notes, reference designs, webinars) to internal stakeholders and external customers/integrators
- Capture and share field experience, customer insights, and application trends to influence product development and future enhancements
- Monitor industry developments — networking protocols, OT/IT convergence, IIoT, and security trends — to position HMS solutions effectively
- Represent HMS at customer meetings, trade shows, webinars, and technical working groups as needed
Skills
- Bachelor's degree in Electrical Engineering, Computer Engineering, or related field, or a combination of education and experience
- 2–5 years of experience in industrial networking, industrial automation, controls, technical support, and/or technical training
- Strong understanding of industrial networking and communication protocols
- Excellent problem-solving and communication skills
- Experience with HMS-type products or comparable connectivity solutions (gateways, embedded modules, remote monitoring/IIoT platforms)
- Familiarity with embedded systems, firmware, or scripting (e.g., Python, C/C++) in an industrial automation context
- Knowledge of OT/IT convergence, IIoT architectures, remote connectivity/security, industrial wireless (WiFi/5G), and diagnostics
- Multilingual capability or fluency in additional languages (advantage for global roles)
- Demonstrated ability to work independently, take initiative, and adapt in a fast-moving technology environment
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