Note: The job is a remote job and is open to candidates in USA. AIT Worldwide Logistics is a global freight forwarder that provides technology-enabled, door-to-door supply chain solutions across air, sea, ground, and rail transportation. The International Operations Agent coordinates day-to-day international air export shipments, including customer requirements, quotations, documentation, bookings, tracking, billing, and issue resolution.
Responsibilities
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied
- Prepare profitable quotations accurately
- Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates
- Coordinate the day-to-day air export of products, including reviewing orders and documents
- Track and communicate all delays, damages, problems, and work to resolve customer issues
- Responsible for all aspects of air export international operations such as customer service, data entry of shipments, operations and billing
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule
- Coordinate recovery/delivery schedules with various cartage agents and international partners
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed
- Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
- Ensure all shipments are properly billed within company guidelines and timelines
- Other duties and responsibilities will be assigned as business demands deem necessary
Skills
- High School diploma or GED required
- 2 years' industry experience in export/import operations
- Excellent communication skills both verbal and written
- Ability to multi-task in a high volume, fast-paced working environment
- High attention to detail and strong organizing skills
- Ability to work autonomously and within a team environment
- Previous work experience in ITAR and Dangerous Goods regulations preferred
- Cargo-wise experience a plus!
- Proficient in Microsoft Office suite
Benefits
- Work from home
- Laid-back and open-door work environment
- Opportunity for advancement
- Generous paid time off
- Tuition assistance for your personal development
- Volunteer program
Company Overview