Note: The job is a remote job and is open to candidates in USA. Bumble Inc. is a relationship-focused technology company whose Trust and Safety operations support healthy and equitable connections. The Integrity Operations Specialist will investigate safety concerns, review accounts and content, provide trauma-informed member support, manage sensitive cases, and collaborate with Trust & Safety, Customer Experience, Legal, and other partners.
Responsibilities
- Investigate and take action on member reports and proactive detections involving safety concerns, including harassment, threats, non-consensual imagery, and other potential violations of Bumble Inc.’s Community Guidelines
- Provide thoughtful, high-touch and trauma-informed support to members who have experienced safety incidents, demonstrating Respect and care while following established safety processes
- Review accounts and content flagged for potential safety violations, applying policies and operational guidance consistently while using sound judgment to determine appropriate next steps
- Manage sensitive and time-critical cases with attention to detail, taking ownership of your work and seeing cases through from initial review to an appropriate outcome
- Collaborate purposefully with Trust & Safety, Customer Experience, Legal, and other partners to escalate and help resolve cases that require additional expertise or support
- Identify recurring issues, patterns, and opportunities to improve workflows, sharing insights that can strengthen operational consistency and member safety
- Use AI-supported tools and internal systems to improve efficiency and support decision-making, reviewing outputs critically for accuracy, bias, privacy, and fairness and applying human judgment before taking action
- Participate in on-call rotations, including evenings, weekends, and holidays as needed, adapting with an agile mindset to support our global community
Skills
- Requires 1+ years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills
- Bring experience in Trust & Safety, customer support, crisis response, content moderation, or another environment where you have handled sensitive or safety-related issues
- Are comfortable reviewing potentially distressing content, including material relating to child exploitation, sexual or physical violence, suicide and self-harm, while approaching this work with care and professionalism
- Communicate clearly and compassionately in writing and verbally, particularly when supporting vulnerable individuals or navigating sensitive situations
- Apply sound judgment within established policies and processes, balancing efficiency with careful, consistent decision-making and demonstrating Bumble's values of Respect and Excellence
- Collaborate purposefully with colleagues, take ownership of your work, and maintain an agile mindset as priorities, cases, and operational needs evolve
- Proficiency in Spanish, Portuguese, French, or another language in addition to English is welcomed but not required
Benefits
- Hybrid work arrangement
Company Overview