Note: The job is a remote job and is open to candidates in USA. Ashby is hiring an Integrations Consultant to join its Customer Success organization. The role leads customer-facing technical engagements for strategic customers implementing custom-built HCM integrations, advising on best practices and configurations while partnering with Product, Engineering, Implementation, Sales Engineering, and Customer Success teams.
Responsibilities
- As our next Integrations Consultant, you’ll be responsible for defining, managing, and executing the technical requirements for strategic customers, specifically those implementing Ashby with one of our custom-built HCM integrations
- You will work with customers with varying levels of integration sophistication advising on integration best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals
- You will use your existing knowledge of both integrations and the products we will be integrating with to consult with our customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes
- You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners to achieve this
- You keep the team on track to ensure milestones are met
- You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period
- You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- You proactively address thematic customer opportunities and improve our processes accordingly
- You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
Skills
- You have extensive experience managing and executing integrations with Workday, as well as other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations)
- You keep the team on track to ensure milestones are met
- You're adept at understanding customer needs and tailoring implementations to meet their specific requirements
- You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period
- You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative
- You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
- You proactively address thematic customer opportunities and improve our processes accordingly
- You don't rely on ‘I've seen this done' but instead think critically to solve problems
- You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
- You demonstrate clear communication
- You ask clarifying questions with precision and can distill complex concepts into simple themes
- You have proven experience managing complex integrations with people technology like Workday or other ERPs, including technical solution design and troubleshooting
- You are a great listener
- You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
- You are a problem solver
- You thrive at solving complex challenges with innovative, scalable solutions
- You know process matters
- You are eager to improve processes and workflows to enhance efficiency and efficacy
- Your peers describe you as detail oriented and technically proficient
- You take pride in internal operations
- You are adept at managing multiple simultaneous, multithreaded projects and have experience prioritizing based on customer and business needs
- You are data-driven
- You use metrics and analytics to inform decisions and measure success
- You are adaptable
- You can navigate changes in a fast-paced, evolving environment, and would be happy to be the Workday SME in pre-sales conversations when needed
- You love to coach
- You see every teaching moment as an opportunity and are excited to help our customers grow
- You prefer an in-person role over remote
- You are less interested in customer-facing roles that require both technical and interpersonal skills
- You are accustomed to defining ideas and strategies, yet not responsible for their execution
- You prefer working with a simple product (such as a point solution)
- You prefer exclusively to build (rather than build, iterate, optimize)
- We'd love it if you have a Workday HCM certification
- Even better if you've also managed integrations with tools listed under Integrations on our [Ashby Knowledge Base](https://ashbyhq.notion.site/)
- Ideally, this hire would be located in the EST time zone
Benefits
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with more expensive items (like conferences) covered with manager approval
Company Overview