Note: The job is a remote job and is open to candidates in USA. Mercor connects elite creative and technical talent with leading AI research labs. The company is seeking an Insurance Operations Manager to design insurance policy-administration scenarios and work products, evaluate AI-generated responses, and provide feedback to improve model behavior. The role focuses on policy lifecycle operations, procedural accuracy, transaction handling, and operational quality.
Responsibilities
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
- Write "golden" reference responses at experienced insurance-operations quality
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
- Provide written feedback the research team uses to improve model behavior
Skills
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
- Ability to translate policy and procedural requirements into precise operational steps
- Excellent written communication, process discipline, and high attention to detail
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
- Experience across multiple P&C lines or insurance platforms
- Billing, premium audit, producer licensing, or forms-management experience
- Experience implementing or testing a policy administration system
- Lean, Six Sigma, project-management, or operations credential
- Experience leading service teams or establishing operational controls
Benefits
- Remote work
Company Overview
Company H1B Sponsorship