Note: The job is a remote job and is open to candidates in USA. TTEC is a customer experience company that helps organizations build engaged and profitable customer experiences through humanity and technology. The Insurance Customer Support Associate provides compassionate customer service by answering incoming communications, researching information, and resolving customer issues while maintaining patient privacy.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Benefits
- Performance bonus opportunities
- Remote work in El Paso, TX
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- 1000s of free courses to support your career growth
- Individualized webcam-enabled engagement and coaching
- PTO
- Tuition reimbursement
- Health and wellness incentives
Company Overview